The Advantages of Using VoIP Technology For Your Business

The Advantages of Using VoIP Technology For Your Business

Phone systems tend to be one of the things in the office that follow an “if it isn’t broken, don’t fix it” philosophy.

Yet today’s technology has upgraded virtually everything we do, including the way we use our office phones. With your smartphone in hand, you probably can’t imagine taking a step backward and replacing it with an old flip phone. The same concept applies to what’s available for use today using VoIP technology to operate your business communications.

VoIP – voice over Internet protocol – is a type of Internet telephone that has been in use for about a decade now. It has the ability to increase the productivity of businesses many times over.

But what makes it better than what you’re currently using? Why should you make the switch?

Makes You A Better Business

Right now, you probably use statistics and business reporting functions in many areas of your business. If you send out email marketing campaigns, do you know your response?

What about the effectiveness of your phone system?

By using VoIP, you have data on every call throughout your organization. You can:

  • View all call activity. Drill down to individual phone numbers, or track based on divisions or groups
  • Keep records of all activity, both incoming and outgoing
  • Have access to all data, including incoming call records, fax information, and more
  • Create customer reports
  • Track statistics and be able to provide historical data
  • Create customized reports for team motivation and training

This can be used to improve customer service and increase communication skills, while helping you prepare for the future.

Give You More Flexibility

The world is going mobile. That means both your customers and your employees will be accessing data from anywhere in the world.

By using VoIP, an employee can use their office phone number anywhere, at any time, keeping professionalism in place as they connect with your customer base.

VoIP integrates itself with all major software programs, including email, fax, and even video conferencing. That gives an employee accessibility to do multiple things at the same time, collaborating on a video call while working in Google Documents together for instance. As long as a venue has Internet access, you can use your system from anywhere.

Lower Costs

In many cases, you can bundle together cloud services with VoIP and Internet connectivity, making it a business system you simply can’t live without. And once installed, you’ll find even more uses that can impact the way you make daily decisions, the way you design your daily productivity.

Getting started can be overwhelming if you’re facing these decisions alone. That’s where we can help. We work with businesses just like yours, helping establish the best online services that can make your job easier and more efficient.

How can you function better using VoIP technology?

How Will Innovations In Health Technology Impact You?

How Will Innovations In Health Technology Impact You?

You don’t have to look far to see how the future will play out in the health industry. Advances are being made everywhere. And though many are still in the planning stages at best, it’s exciting to see what potential our future holds.

Imagine a world where live holography gives a doctor the opportunity to see through a patient to discover what is truly happening on the inside. No more guessing through flat images and unreliable tests. You can see the problem right before your eyes.

Or how about improving our medical training process? Artificial intelligence and robotics have existed in flight simulation programs for awhile now; what will it mean to the medical industry to introduce the same technology to train tomorrow’s surgeons?

And let’s not forget finding ways to improve the hospital experience for both patients and the medical profession. Future rooms will incorporate a vast array of technology right into the room, making the patient experience easier and more successful overall.

Technological advances won’t stop with the way we practice medicine; it will spread into the way we run our businesses as well.

We’ll soon be managing employees that reside all over the world. Why depend on your local geography when a much better candidate exists a few thousand miles away?

We’re automating our offices, relying on technology and even artificial intelligence to handle some of the most routine processes we do in our offices.

While technology seems to be moving faster than the speed of sound, sometimes seemingly faster than many of us can keep up with, the one thing we can depend on is it won’t stop changing anytime soon. Which means it’s now up to us to transition into new technology as quickly and as seamlessly as possible.

That takes management. That takes patience. Especially as we’re tested with security risks and emergency situations again and again.

More than anything, it takes collaboration and partnerships to make it all transition easily together.

How are you partnering up for an ever-changing future?

What Artificial Intelligence Brings To The Office

What Artificial Intelligence Brings To The Office

Whatever technological processes and systems you are learning about today will be all but obsolete in just a few short years. Why? Because technology changes things so quickly, we barely have time to learn about it before it changes once again.

Technology automates processes and increases our capabilities, creating time savings for us that can be applied to more important tasks. Welcome to the world of AI – artificial intelligence. A world that allows machines and humans to work side by side to accomplish far greater things than we could ever do on our own.

But with this change comes the need to manage the process to be able to utilize it in the best way possible. And that falls on you, the person implementing artificial intelligence into your current processes.

Leadership has to be willing to lead by example. They have to be ready to embrace new things, change quickly, and welcome new roles as they come into play. If leadership isn’t willing to do it, employees never will.

For the IT department to thrive, that means management must shift thinking from finding ways for humans to do a job, to finding ways to automate more processes with the use of technology. With this line of restructuring, there will be resistance. People fight back when they see their position being taken over by a machine. It’s important to remind people that jobs are fluid; what they handle today may not be in their job description for tomorrow. Technology takes away repetitious jobs and makes way for people to do more important, more skilled jobs that offer far greater benefits to the overall cause.

Managing AI is different than managing people. Artificial intelligence brings the ability to process vast amounts of information in short periods of time. It creates repetition for the most common processes and accelerates the speed at which we can do things. But it never will take away our ingenuity and creativity, the ability to think outside the box to add newness to every process we create.

Yet taking initiative means learning how to work alongside technology rather than fighting it and making it more difficult than it has to be. That involves learning how systems work, and how to make processes easier by managing the data as it’s produced. Because machines are good at following rules and people are good at breaking them, training employees how to use this data to prevent problems before they occur will be key. Our future jobs will include improving functionality and business performance to do our jobs even better, to help narrow in on problem areas before they occur and create a system that will help us do even better.

The job of the IT department will no longer be limited to purchasing new technology and securing data already in place. It will stretch into implementing and automating procedures and transforming company data to make it work harder, faster and better than ever before. The IT department will have to see the bigger picture, find opportunities in ways of improvement that may never have existed before that moment in time. That takes a lot of training. That takes a lot of skill.

While that may pose challenges in growing a business, it also provides a world of opportunity. As a business, realizing early on that you don’t have to have the appropriate skills on staff to thrive is crucial. There are many ways to reach out into your community and find what you need to further your growth. We can help.

How will you incorporate artificial intelligence into your daily processes?

What New HIPAA Guidance Means For You

What New HIPAA Guidance Means For You

Being successful in the healthcare industry today means you have as much integrity and accountability with your patients as you do with the protection of their data. A patient can’t trust you if they worry their information may fall into the wrong hands.

One of the biggest threats in the health industry is potential malicious cyber attacks on electronic healthcare systems, such as through ransomware. We’ve talked about potential risks again and again here on our blog.

To better help those in the healthcare industry understand and respond to the threat of ransomware, the HHS Office for Civil Rights has released new HIPAA guidance on ransomware. It recommends that organizations:· Identify the risks facing patient data

  • Create a plan to address the problems and concerns
  • Set up procedures to protect systems from malware attacks
  • Train users to spot malware
  • Limit access to the most sensitive information only to those with need
  • Have a disaster recovery plan in place

That includes frequent data backups to ensure your data is always safe and retrievable as needed.

The new guidance, in general, reiterates what is already in place. It does provide more specifics, however, with an emphasis on better education, which is a key component of any good data protection program.

Ransomware almost always gets into a system either through email attachments or through links to malicious websites, both of which can be addressed by educating employees on what to look for.

It especially leaves a company vulnerable if too many personnel have access to the most sensitive data. Organizations should focus on providing access only on an as-needed basis. Yet because many IT departments are understaffed, they err on the side of too much access. By giving more than what is needed, they avoid having to update and change records as needs change over time.

How does this impact you?

It’s another reminder that top priority should be given to keep your data safe and secure. And the best way to ensure the integrity of your data is by having an effective security plan in place, one that your employees are reminded of and trained on again and again.

Are you compliant with the new HIPAA Guidance?