Designing The Perfect CIO and Other C-Level Partnership

Designing The Perfect CIO and Other C-Level Partnership

CIOs and other C-levels aren’t known for always having the friendliest business relationships. While they all might be reaching for a common goal, the approach varies, and with that comes differences. Sometimes major differences.

But in today’s digital age, thriving means forging an effective partnership to create the best customer experience possible while doing so at the highest profit levels achievable. C-levels can do that in many ways.

Focus on the customer experience

Through all of the digital transformation that has occurred over the past decade, a vast majority of business professionals stated that customer experience is one area they are pursuing in greater depth. Why? Because customer expectations are higher than ever before.

Customers now have the tools to learn whatever they choose and make decisions based on data that is available right in the palms of their hands. This power is changing the way consumers shop, and the way businesses approach the sales process. You have to know who your customer is, what they want, and provide them with the right resources. That means both on the digital and the experience side.

Collaborate on data

Big data is on everyone’s mind. And every department uses it in different ways. While a CMO uses the data, the CIO manages it. And without the knowledge and experience of a well-informed CIO, the data provided to the rest of the company may be risky and inaccurate at best. A clear data strategy can bring everyone on board to understand the ultimate goal and stay on track for getting there in the best way.

Develop quick thinking

Let’s face it; your customer won’t wait. If your website is slow, if your data isn’t accessible, if they can’t get the information they want when they want it, they can find another company that can deliver. While metrics are important to the overall health of an organization, speed is a requirement to bring everyone on board. Sometimes that means relying on outsiders to provide up-to-date information when you need it most. Giving all departments space to be at the top of their game will help you achieve in a more responsive way.

Create alignment

Cross-functioning is now more important than ever. If one department doesn’t understand what the other department is doing, it can cost you your business. It’s important that C-levels meet not only on a regular basis, but also work together every day. If one side doesn’t understand what the other is doing, they can’t watch out for the best interest of the company. Transparency is key now and in the future, especially as things change at digital speed.

How are you handling your C-level partnership? Is your CIO responsibilities everything they could be?

How You Could Benefit From A Fractional CIO

How You Could Benefit From A Fractional CIO

Every business can benefit from having a full-time CIO on board. Yet not all small and medium size businesses can afford the expense of hiring a full-time CIO.

Still, a CIO handles some of the most important processes of any company. Systems design, development, datacenter operations, security, breakdowns and more – the CIO is responsible for this complex world of technology that changes on a daily basis. Even if you don’t bring a CIO on board, the work still has to be done.

Or face the consequences.

Increasingly, companies are discovering that a fractional CIO is a way to get all the benefits of hiring a CIO without having to physically bring a CIO on board. The key benefit is having expertise and capabilities that come with a technological officer, without having the overhead and benefits associated with hiring another executive.  You’ll get:

IT Direction
Think of a fractional CIO as a consultant who can provide real-time information and expertise when you need it most. They can help you develop a framework for technology and build in policies and protocols to keep your data safe and secure. They help you achieve your business goals without having to become experts in the latest and greatest technology yourself.

Autonomy
An on-board CIO can sway towards giving into company politics. A fractional CIO is in a unique position of being able to offer sound advice without being dependent upon the final outcome. The company can make the most of having the knowledge and guidance of a true expert, without worrying if decisions are made with agendas in mind.

High-Level Expertise
Fractional CIOs stay on top of new technology and guidance because it’s their job. They learn and grow by taking into account all policy and changes. Because fractional CIOs often have different clients in different industries, you receive an added benefit of working with someone who stays on alert for innovation and design. They consistently look for ways to incorporate change into everything they do.

Business Optimization
Having a CIO on board means they look beyond technology to find ways of increasing efficiency and automation company wide. Fractional CIOs are in a unique position of being able to scope out a variety of opportunities, thinking on a broader scope, and utilizing all tools and resources available to narrow in on best practices. You can receive outside perspective without the blinders that sometimes comes with being internally focused.

Think bringing on a fractional CIO would benefit your company?